Refund policy

At Giffteez, every gift is prepared and packed with care. We want your order to reach you in the best possible condition. However, if there is an issue with your order, please review the policy below.
1. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 24 hours of receiving your order.
To make a claim, you must provide:
A complete, continuous unboxing video starting before the package is opened and clearly showing the shipping packaging, product, and issue.
Clear photographs of the damaged, defective, or incorrect item.
Your order number and relevant order details.
Claims without a complete unboxing video may not be eligible for a replacement or refund, as the video helps us verify whether the issue occurred before or during delivery.
Once your claim has been reviewed and approved, Giffteez may, depending on the circumstances, offer a replacement, store credit, partial refund, or full refund.
2. Returns for Change of Mind
Because many Giffteez products are prepared, arranged, packaged, or sourced specifically for gifting, we generally do not accept returns or exchanges due to a change of mind, including where the customer no longer wants the product after receiving it.
Please carefully review the product description, dimensions, photographs, colours, and other details before placing your order.
3. Customized & Personalized Orders
Customized or personalized products are non-returnable and non-refundable once preparation or production has started.
This includes, but is not limited to:
Personalized cards and messages
Custom names, photographs, prints, or text
Custom bouquets, baskets, or gift arrangements
Products specifically modified or prepared according to customer instructions
Build-your-own or specially requested gifts
If Giffteez makes an error in the customization, please contact us within 24 hours of delivery with an unboxing video and photographs so that we can review the issue.
4. Flowers, Chocolates & Perishable Items
Fresh flowers, chocolates, food products, cakes, and other perishable or time-sensitive products are generally non-returnable and non-refundable, except where the item arrives damaged, spoiled, incorrect, or otherwise materially defective.
Any such issue must be reported within 24 hours of delivery with appropriate photographic/video evidence.
5. Handmade Products & Minor Variations
Many Giffteez products and arrangements may be handmade or individually assembled.
Minor differences in flower placement, wrapping, ribbon arrangement, colour tone, positioning, shape, or overall presentation may occur compared with website photographs.
Similarly, colours may appear slightly different depending on lighting, photography, and screen settings.
Reasonable minor variations that do not materially change the product are not considered defects and are not normally eligible for a refund or replacement.
6. Product or Material Substitution
In some gift arrangements, a particular flower, wrapping material, decorative element, chocolate, or accessory may occasionally become unavailable.
Where reasonably necessary, Giffteez may substitute it with an item of similar style, quality, and value while maintaining the overall appearance and character of the gift as closely as reasonably possible.
Where a proposed substitution would materially change the nature or value of the ordered product, we will attempt to contact the customer before proceeding.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled for a full refund only if preparation, customization, procurement, or dispatch has not yet started.
Once an order has entered preparation, customization, or dispatch, cancellation may not be possible.
Customized, personalized, fresh-flower, perishable, and specially sourced orders may become non-cancellable once work on the order has begun.
8. Failed or Refused Deliveries
Customers are responsible for providing complete and accurate recipient details, including the recipient's name, address, and contact number.
If delivery cannot be completed because:
An incorrect or incomplete address was provided;
The recipient is unavailable;
The recipient refuses to accept the delivery;
The provided contact number is incorrect or unreachable; or
Another issue outside Giffteez's reasonable control prevents successful delivery,
the original delivery charges are non-refundable. Additional delivery charges may apply if the customer requests another delivery attempt.
Personalized, customized, fresh, or perishable items may not be refundable following an unsuccessful delivery attempt.
9. Refund Processing
If a refund is approved, it will be processed using an appropriate available payment method.
Processing times may vary depending on the payment provider, bank, or payment method.
Shipping/delivery charges are generally non-refundable, except where the refund results from an error attributable to Giffteez or where otherwise required by applicable law.
10. Return Shipping
If Giffteez approves a physical return, we will provide return instructions.
Products sent back without prior approval may not be accepted.
Where the return is due to a verified error by Giffteez or an eligible defective product, we will determine the appropriate return arrangement. For any other return expressly approved by us, return shipping costs may be the customer's responsibility.
11. Sale & Promotional Items
Products purchased during a sale, promotional campaign, or using a discount code remain subject to this policy.
A discounted price alone does not affect a customer's ability to raise a valid claim for a damaged, defective, or incorrect item.
12. Refund Abuse & Fraudulent Claims
Giffteez reserves the right to investigate claims where there are reasonable indications of fraud, manipulation, misuse of the refund process, or repeated unsupported claims.
Submitting a claim does not automatically guarantee a refund. Each claim is reviewed based on the circumstances and available evidence.
13. Contact Us
If you experience an issue with your order, please contact Giffteez Customer Support as soon as possible and provide your order number, unboxing video, photographs, and a brief description of the issue.
We will review your request and aim to provide a fair resolution in accordance with this policy and applicable law.
Whatsapp : 03299430573
Mail: giffteez@gmail.com

Giffteez
More Than A Gift. A Feeling.